Preferred Customer Support
Proactive. Preemptive. Personalized.
APT’s preferred customer support puts knowledgeable people on-site to help you fix problems and eliminate finger-pointing. Our personal attention to detail fills the gap between the manufacturer’s startup warranties and your operational needs, ensuring your system will provide the information you need when you need it.
APT’S preferred customer support covers everything from the ground up
APT Preferred Customer Support
Operations Support
APT Bridge the Gap for Operations
APT provides on-call energy and power quality expertise for your electrical distribution system. Furthermore, we help you keep the power on and equipment up and running with clean, reliable energy.
APT can help you resolve problems before they impact the day-to-day business. Above all, having us on your side keeps you informed and in control.
Infrastructure Support
Information Technology Support and Reliability
APT specializes in cooperative business Software Application support with our client’s IT and IS organizations to align our service level agreement with your needs. We provide ongoing support for hardware, software, and network infrastructure.
Moreover, our response time can be coordinated with your support to minimize costs. Our support plans can additionally include software assurance to ensure migrations occur on your schedule with little to no customer interruptions to service.
Analytical Support
Reports & Analytics Provide the Answers You Need to Run Your Business
No matter what critical product or service your business provides—the need for quick, accurate answers to basic questions like these is always the same.
Reliability and Quality
- What happened?
- How long did it last?
- How bad was it and when did we recover?
Consumption and Cost
- Is this bill correct?
- How much energy did we use?
- What did it cost?
- What will the monthly cost be?
Status and Communications
- Is everything working?
- If not, when did it stop?
- Which devices are the root cause of the issues?
- Is there enough disk space?
- When will the server require an upgrade?
Notification and Alarms
- Who gets notified when something goes wrong?
- What causes/triggers this alarm?
- Why did this alarm come in now vs. when it happened?
APT’s Service Agreement
APT’s Service Agreement offers organizations of all sizes and types the single source support they need to ensure their monitoring system never gets in the way of running their business.
| FEATURES | BRONZE | SILVER | GOLD |
|---|---|---|---|
OPERATIONS | |||
On site service plus dedicated remote support | Yes | Yes | Yes |
Service beyond the meter to include network and server | No | Yes | Yes |
Real-time response from APT electricians to support your system | No | No | Yes |
INFRASTRUCTURE | |||
On site service plus remote Application support for the power monitoring software | Yes | Yes | Yes |
Software and/or hardware support for the server Operating System, Database, and Browser | No | Yes | Yes |
Meter Support for communications, firmware, and cybersecurity | No | Available | Yes |
Software Assurances to support your upgrade schedule | No | No | Yes |
| ANALYTICS APT extracts the data you need to answer questions about cost, consumption, and quality in real time. | |||
Trends, alarms, and event support | Yes | Yes | Yes |
Subscriptions to analytical reports ready when you need them | No | Yes | Yes |
Notifications providing actionable information to the people who need to know, when they need to know it | No | No | Yes |